To request information, accessory materials, quotations and specific procedures for each directive, you can fill out the form below by entering the required data.
The process applied by ECM for handling complaints, reports, appeals and reserves differs according to the service involved. It is described in specific regulations that provide all the information on the handling, rules and instructions on how to send complaints to ECM, more precisely:- Services of “QMS Certification – UNI EN ISO 9001, UNI CEI EN ISO 13485 Schemes”, see the “SG_14 Regulation for the Quality Management Systems Certification, chapter 7.14“
- Services of “Medical Device Certification – MDD, MDR Schemes”, see the: “Regulation of Legacy Medical Devices (MDD) (QA_12), chapter 5.10” and “Regulation for Medical Device Certification (RG_MDR), chapter 22“
- “Inspection services – ISO/IEC 17020 Scheme, DLG 81-2008”, see the “Inspection Regulation DLG 81-2008 (RTVP), chapter 6.5“
- Services of “Product Certification – Scheme 17065”, see the “Product Certification Regulation (RGPRD), chapter 13“
- Services of “Voluntary Product Certification”, see the “Regulation on Voluntary Non Notified Certification, Chapter 14“.
NB: Written requests must be sent from a valid email address.