{"id":520,"date":"2020-02-12T11:26:51","date_gmt":"2020-02-12T10:26:51","guid":{"rendered":"https:\/\/www.entecerma.it\/richiesta-informazioni-e-reclami\/"},"modified":"2025-07-22T17:21:34","modified_gmt":"2025-07-22T15:21:34","slug":"richiesta-informazioni-e-reclami","status":"publish","type":"page","link":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/","title":{"rendered":"Request for information, complaints, appeals and reserves"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"container\">\r\n<div class=\"container--wrapper wysiwyg field__item\">\r\n<p class=\"p1\">To <strong>request information<\/strong>, accessory materials, quotations and specific procedures for each directive, you can fill out the form below by entering the required data.<\/p>\r\nThe process applied by ECM for handling<strong> complaints, reports, appeals and reserves<\/strong> differs according to the service involved. It is described in specific regulations that provide all the information on the handling, rules and instructions on how to send complaints to ECM, more precisely:\r\n<ul>\r\n \t<li>Services of &#8220;QMS Certification &#8211; UNI EN ISO 9001, UNI CEI EN ISO 13485 Schemes&#8221;, see the &#8220;<a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2025\/07\/SG_14-Regulation_Certification_Mng_Systems-rev.14.pdf\" target=\"_blank\" rel=\"noopener\">SG_14 Regulation for the Quality Management Systems Certification, chapter 7.14<\/a>&#8220;<\/li>\r\n \t<li>Services of &#8220;Medical Device Certification &#8211; MDD, MDR Schemes&#8221;, see the:\r\n&#8220;<a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2025\/04\/QA_12-Regolamento-di-certificazione-MDD-rev.06.pdf\" target=\"_blank\" rel=\"noopener\">Regulation of Legacy Medical Devices (MDD) (QA_12), chapter 10<\/a>&#8221; and &#8220;<a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2025\/04\/RG_MDR-Regolamento-di-certificazione-MDR-rev05.pdf\" target=\"_blank\" rel=\"noopener\">Regulation for Medical Device Certification (RG_MDR), chapter 22<\/a>&#8220;<\/li>\r\n \t<li>&#8220;Inspection services &#8211; ISO\/IEC 17020 Scheme, DLG 81-2008&#8221;, see the &#8220;<a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2022\/11\/RTVP-REV.01-Regolamento-Verifiche-81-2008-Con-Allegati.pdf\" target=\"_blank\" rel=\"noopener\">Inspection Regulation DLG 81-2008 (RTVP), chapter 6.5<\/a>&#8220;<\/li>\r\n \t<li>Services of &#8220;Product Certification &#8211; Scheme 17065&#8221;, see the &#8220;<a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2025\/03\/RGPRD_Regulation-for-Product-Certification.pdf\" target=\"_blank\" rel=\"noopener\">Product Certification Regulation (RGPRD), chapter 13<\/a>&#8220;<\/li>\r\n \t<li>Services of &#8220;Voluntary Product Certification&#8221;, see the &#8220;<a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2025\/03\/RGVOL_01_Regolamento-Certificazione-Volontaria.pdf\" target=\"_blank\" rel=\"noopener\">Regulation on Voluntary Non Notified Certification, Chapter 14<\/a>&#8220;.<\/li>\r\n<\/ul>\r\n<p class=\"p1\"><span class=\"s1\"><b><span style=\"color: #364f8f;\">NB<\/span><\/b>: Written requests must be sent from a valid email address.<\/span><\/p>\r\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f523-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"523\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/520#wpcf7-f523-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"523\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f523-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label> First name and Last name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label> Email *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label> Company *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-azienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-azienda\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label> Company function *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-funzione\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-funzione\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label> Phone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-telefono\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label> City *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-citta\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-citta\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label> State *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-stato\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-stato\"><option value=\"Italy\">Italy<\/option><option value=\"Afghanistan\">Afghanistan<\/option><option value=\"Albania\">Albania<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"American Samoa\">American Samoa<\/option><option value=\"Andorra\">Andorra<\/option><option value=\"Angola\">Angola<\/option><option value=\"Anguilla\">Anguilla<\/option><option value=\"Antarctica\">Antarctica<\/option><option value=\"Antigua and Barbuda\">Antigua and Barbuda<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Armenia\">Armenia<\/option><option value=\"Aruba\">Aruba<\/option><option value=\"Ascension Island\">Ascension Island<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Azerbaijan\">Azerbaijan<\/option><option value=\"Bahamas\">Bahamas<\/option><option value=\"Bahrain\">Bahrain<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"Barbados\">Barbados<\/option><option value=\"Belarus\">Belarus<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Belize\">Belize<\/option><option value=\"Benin\">Benin<\/option><option value=\"Bermuda\">Bermuda<\/option><option value=\"Bhutan\">Bhutan<\/option><option value=\"Bolivia\">Bolivia<\/option><option value=\"Bosnia and Herzegovina\">Bosnia and Herzegovina<\/option><option value=\"Botswana\">Botswana<\/option><option value=\"Bouvet Island\">Bouvet Island<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"British Indian Ocean Territory\">British Indian Ocean Territory<\/option><option value=\"British Virgin Islands\">British Virgin Islands<\/option><option value=\"Brunei\">Brunei<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Burkina Faso\">Burkina Faso<\/option><option value=\"Burundi\">Burundi<\/option><option value=\"Cambodia\">Cambodia<\/option><option value=\"Cameroon\">Cameroon<\/option><option value=\"Canada\">Canada<\/option><option value=\"Canary Islands\">Canary Islands<\/option><option value=\"Cape Verde\">Cape Verde<\/option><option value=\"Caribbean Netherlands\">Caribbean Netherlands<\/option><option value=\"Cayman Islands\">Cayman Islands<\/option><option value=\"Central African Republic\">Central African Republic<\/option><option value=\"Ceuta and Melilla\">Ceuta and Melilla<\/option><option value=\"Chad\">Chad<\/option><option value=\"Chile\">Chile<\/option><option value=\"China\">China<\/option><option value=\"Christmas Island\">Christmas Island<\/option><option value=\"Clipperton Island\">Clipperton Island<\/option><option value=\"Cocos (Keeling) Islands\">Cocos (Keeling) Islands<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Comoros\">Comoros<\/option><option value=\"Congo - Brazzaville\">Congo - Brazzaville<\/option><option value=\"Congo - Kinshasa\">Congo - Kinshasa<\/option><option value=\"Cook Islands\">Cook Islands<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Cuba\">Cuba<\/option><option value=\"Cura\u00e7ao\">Cura\u00e7ao<\/option><option value=\"Cyprus\">Cyprus<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"C\u00f4te d\u2019Ivoire\">C\u00f4te d\u2019Ivoire<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Diego Garcia\">Diego Garcia<\/option><option value=\"Djibouti\">Djibouti<\/option><option value=\"Dominica\">Dominica<\/option><option value=\"Dominican Republic\">Dominican Republic<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Equatorial Guinea\">Equatorial Guinea<\/option><option value=\"Eritrea\">Eritrea<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Ethiopia\">Ethiopia<\/option><option value=\"Falkland Islands\">Falkland Islands<\/option><option value=\"Faroe Islands\">Faroe Islands<\/option><option value=\"Fiji\">Fiji<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"French Guiana\">French Guiana<\/option><option value=\"French Polynesia\">French Polynesia<\/option><option value=\"French Southern Territories\">French Southern Territories<\/option><option value=\"Gabon\">Gabon<\/option><option value=\"Gambia\">Gambia<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Ghana\">Ghana<\/option><option value=\"Gibraltar\">Gibraltar<\/option><option value=\"Greece\">Greece<\/option><option value=\"Greenland\">Greenland<\/option><option value=\"Grenada\">Grenada<\/option><option value=\"Guadeloupe\">Guadeloupe<\/option><option value=\"Guam\">Guam<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Guernsey\">Guernsey<\/option><option value=\"Guinea\">Guinea<\/option><option value=\"Guinea-Bissau\">Guinea-Bissau<\/option><option value=\"Guyana\">Guyana<\/option><option value=\"Haiti\">Haiti<\/option><option value=\"Heard Island and McDonald Islands\">Heard Island and McDonald Islands<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hong Kong SAR China\">Hong Kong SAR China<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Iran\">Iran<\/option><option value=\"Iraq\">Iraq<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Isle of Man\">Isle of Man<\/option><option value=\"Israel\">Israel<\/option><option value=\"Jamaica\">Jamaica<\/option><option value=\"Japan\">Japan<\/option><option value=\"Jersey\">Jersey<\/option><option value=\"Jordan\">Jordan<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"Kenya\">Kenya<\/option><option value=\"Kiribati\">Kiribati<\/option><option value=\"Kosovo\">Kosovo<\/option><option value=\"Kuwait\">Kuwait<\/option><option value=\"Kyrgyzstan\">Kyrgyzstan<\/option><option value=\"Laos\">Laos<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lebanon\">Lebanon<\/option><option value=\"Lesotho\">Lesotho<\/option><option value=\"Liberia\">Liberia<\/option><option value=\"Libya\">Libya<\/option><option value=\"Liechtenstein\">Liechtenstein<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Macau SAR China\">Macau SAR China<\/option><option value=\"Macedonia\">Macedonia<\/option><option value=\"Madagascar\">Madagascar<\/option><option value=\"Malawi\">Malawi<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Mali\">Mali<\/option><option value=\"Malta\">Malta<\/option><option value=\"Marshall Islands\">Marshall Islands<\/option><option value=\"Martinique\">Martinique<\/option><option value=\"Mauritania\">Mauritania<\/option><option value=\"Mauritius\">Mauritius<\/option><option value=\"Mayotte\">Mayotte<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Micronesia\">Micronesia<\/option><option value=\"Moldova\">Moldova<\/option><option value=\"Monaco\">Monaco<\/option><option value=\"Mongolia\">Mongolia<\/option><option value=\"Montenegro\">Montenegro<\/option><option value=\"Montserrat\">Montserrat<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Mozambique\">Mozambique<\/option><option value=\"Myanmar (Burma)\">Myanmar (Burma)<\/option><option value=\"Namibia\">Namibia<\/option><option value=\"Nauru\">Nauru<\/option><option value=\"Nepal\">Nepal<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"Netherlands Antilles\">Netherlands Antilles<\/option><option value=\"New Caledonia\">New Caledonia<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Niger\">Niger<\/option><option value=\"Nigeria\">Nigeria<\/option><option value=\"Niue\">Niue<\/option><option value=\"Norfolk Island\">Norfolk Island<\/option><option value=\"Northern Mariana Islands\">Northern Mariana Islands<\/option><option value=\"North Korea\">North Korea<\/option><option value=\"Norway\">Norway<\/option><option value=\"Oman\">Oman<\/option><option value=\"Outlying Oceania\">Outlying Oceania<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Palau\">Palau<\/option><option value=\"Palestinian Territories\">Palestinian Territories<\/option><option value=\"Panama\">Panama<\/option><option value=\"Papua New Guinea\">Papua New Guinea<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Pitcairn Islands\">Pitcairn Islands<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Puerto Rico\">Puerto Rico<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Romania\">Romania<\/option><option value=\"Russia\">Russia<\/option><option value=\"Rwanda\">Rwanda<\/option><option value=\"R\u00e9union\">R\u00e9union<\/option><option value=\"Saint Barth\u00e9lemy\">Saint Barth\u00e9lemy<\/option><option value=\"Saint Helena\">Saint Helena<\/option><option value=\"Saint Kitts and Nevis\">Saint Kitts and Nevis<\/option><option value=\"Saint Lucia\">Saint Lucia<\/option><option value=\"Saint Martin\">Saint Martin<\/option><option value=\"Saint Pierre and Miquelon\">Saint Pierre and Miquelon<\/option><option value=\"Saint Vincent and the Grenadines\">Saint Vincent and the Grenadines<\/option><option value=\"Samoa\">Samoa<\/option><option value=\"San Marino\">San Marino<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Senegal\">Senegal<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Seychelles\">Seychelles<\/option><option value=\"Sierra Leone\">Sierra Leone<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"Sint Maarten\">Sint Maarten<\/option><option value=\"Slovakia\">Slovakia<\/option><option value=\"Slovenia\">Slovenia<\/option><option value=\"Solomon Islands\">Solomon Islands<\/option><option value=\"Somalia\">Somalia<\/option><option value=\"South Africa\">South Africa<\/option><option value=\"South Georgia and the South Sandwich Islands\">South Georgia and the South Sandwich Islands<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"South Sudan\">South Sudan<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Sudan\">Sudan<\/option><option value=\"Suriname\">Suriname<\/option><option value=\"Svalbard and Jan Mayen\">Svalbard and Jan Mayen<\/option><option value=\"Swaziland\">Swaziland<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"Syria\">Syria<\/option><option value=\"S\u00e3o Tom\u00e9 and Pr\u00edncipe\">S\u00e3o Tom\u00e9 and Pr\u00edncipe<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Tajikistan\">Tajikistan<\/option><option value=\"Tanzania\">Tanzania<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Timor-Leste\">Timor-Leste<\/option><option value=\"Togo\">Togo<\/option><option value=\"Tokelau\">Tokelau<\/option><option value=\"Tonga\">Tonga<\/option><option value=\"Trinidad and Tobago\">Trinidad and Tobago<\/option><option value=\"Tristan da Cunha\">Tristan da Cunha<\/option><option value=\"Tunisia\">Tunisia<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"Turkmenistan\">Turkmenistan<\/option><option value=\"Turks and Caicos Islands\">Turks and Caicos Islands<\/option><option value=\"Tuvalu\">Tuvalu<\/option><option value=\"U.S. Outlying Islands\">U.S. Outlying Islands<\/option><option value=\"U.S. Virgin Islands\">U.S. Virgin Islands<\/option><option value=\"Uganda\">Uganda<\/option><option value=\"Ukraine\">Ukraine<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Uzbekistan\">Uzbekistan<\/option><option value=\"Vanuatu\">Vanuatu<\/option><option value=\"Vatican City\">Vatican City<\/option><option value=\"Venezuela\">Venezuela<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Wallis and Futuna\">Wallis and Futuna<\/option><option value=\"Western Sahara\">Western Sahara<\/option><option value=\"Yemen\">Yemen<\/option><option value=\"Zambia\">Zambia<\/option><option value=\"Zimbabwe\">Zimbabwe<\/option><option value=\"\u00c5land Islands\">\u00c5land Islands<\/option><\/select><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label> Country *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-regione\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-regione\"><option value=\"N\/A\">N\/A<\/option><option value=\"Abruzzo\">Abruzzo<\/option><option value=\"Basilicata\">Basilicata<\/option><option value=\"Calabria\">Calabria<\/option><option value=\"Campania\">Campania<\/option><option value=\"Emilia-Romagna\">Emilia-Romagna<\/option><option value=\"Friuli-Venezia Giulia\">Friuli-Venezia Giulia<\/option><option value=\"Lazio\">Lazio<\/option><option value=\"Liguria\">Liguria<\/option><option value=\"Lombardia\">Lombardia<\/option><option value=\"Marche\">Marche<\/option><option value=\"Molise\">Molise<\/option><option value=\"Piemonte\">Piemonte<\/option><option value=\"Puglia\">Puglia<\/option><option value=\"Sardegna\">Sardegna<\/option><option value=\"Sicilia\">Sicilia<\/option><option value=\"Toscana\">Toscana<\/option><option value=\"Trentino-Alto Adige\">Trentino-Alto Adige<\/option><option value=\"Umbria\">Umbria<\/option><option value=\"Valle d&#039;Aosta\">Valle d&#039;Aosta<\/option><option value=\"Veneto\">Veneto<\/option><\/select><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><label> Attach file<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file form-control\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><label> Message *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 mt-20\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">* I declare that I have read the <a href=\"https:\/\/www.entecerma.it\/wp-content\/uploads\/2023\/02\/WEB0012-INFORMATIVA-Contatti.pdf\" target=\"_blank\">privacy policy<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-newsletter\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-newsletter\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to receive informative and promotional emails relating to the services and news offered by ECM. You can unsubscribe from the service at any time by clicking on the link in the newsletter we will send you<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 mt-20\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-fullcolor\" type=\"submit\" value=\"Send request\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\r\n<\/div><br><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To request information, accessory materials, quotations and specific procedures for each directive, you can fill&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":571,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-520","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Request for information, complaints, appeals and reserves - Ente Certificazione Macchine<\/title>\n<meta name=\"description\" content=\"To request information, in-depth materials, quotations and specific procedures for each directive, you can fill in the form below with the required data.The process applied by ECM for handling complaints, reports, appeals and reserves differs depending on the service involved.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Request for information, complaints, appeals and reserves - Ente Certificazione Macchine\" \/>\n<meta property=\"og:description\" content=\"To request information, in-depth materials, quotations and specific procedures for each directive, you can fill in the form below with the required data.The process applied by ECM for handling complaints, reports, appeals and reserves differs depending on the service involved.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/\" \/>\n<meta property=\"og:site_name\" content=\"Ente Certificazione Macchine\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-22T15:21:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/customer-area\\\/richiesta-informazioni-e-reclami\\\/\",\"url\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/customer-area\\\/richiesta-informazioni-e-reclami\\\/\",\"name\":\"Request for information, complaints, appeals and reserves - Ente Certificazione Macchine\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/#website\"},\"datePublished\":\"2020-02-12T10:26:51+00:00\",\"dateModified\":\"2025-07-22T15:21:34+00:00\",\"description\":\"To request information, in-depth materials, quotations and specific procedures for each directive, you can fill in the form below with the required data.The process applied by ECM for handling complaints, reports, appeals and reserves differs depending on the service involved.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/customer-area\\\/richiesta-informazioni-e-reclami\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.entecerma.it\\\/en\\\/customer-area\\\/richiesta-informazioni-e-reclami\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/customer-area\\\/richiesta-informazioni-e-reclami\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer area\",\"item\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/customer-area\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Request for information, complaints, appeals and reserves\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/\",\"name\":\"Ente Certificazione Macchine\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.entecerma.it\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Request for information, complaints, appeals and reserves - Ente Certificazione Macchine","description":"To request information, in-depth materials, quotations and specific procedures for each directive, you can fill in the form below with the required data.The process applied by ECM for handling complaints, reports, appeals and reserves differs depending on the service involved.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/","og_locale":"en_US","og_type":"article","og_title":"Request for information, complaints, appeals and reserves - Ente Certificazione Macchine","og_description":"To request information, in-depth materials, quotations and specific procedures for each directive, you can fill in the form below with the required data.The process applied by ECM for handling complaints, reports, appeals and reserves differs depending on the service involved.","og_url":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/","og_site_name":"Ente Certificazione Macchine","article_modified_time":"2025-07-22T15:21:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/","url":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/","name":"Request for information, complaints, appeals and reserves - Ente Certificazione Macchine","isPartOf":{"@id":"https:\/\/www.entecerma.it\/en\/#website"},"datePublished":"2020-02-12T10:26:51+00:00","dateModified":"2025-07-22T15:21:34+00:00","description":"To request information, in-depth materials, quotations and specific procedures for each directive, you can fill in the form below with the required data.The process applied by ECM for handling complaints, reports, appeals and reserves differs depending on the service involved.","breadcrumb":{"@id":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.entecerma.it\/en\/customer-area\/richiesta-informazioni-e-reclami\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.entecerma.it\/en\/"},{"@type":"ListItem","position":2,"name":"Customer area","item":"https:\/\/www.entecerma.it\/en\/customer-area\/"},{"@type":"ListItem","position":3,"name":"Request for information, complaints, appeals and reserves"}]},{"@type":"WebSite","@id":"https:\/\/www.entecerma.it\/en\/#website","url":"https:\/\/www.entecerma.it\/en\/","name":"Ente Certificazione Macchine","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.entecerma.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/pages\/520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/comments?post=520"}],"version-history":[{"count":3,"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/pages\/520\/revisions"}],"predecessor-version":[{"id":9712,"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/pages\/520\/revisions\/9712"}],"up":[{"embeddable":true,"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/pages\/571"}],"wp:attachment":[{"href":"https:\/\/www.entecerma.it\/en\/wp-json\/wp\/v2\/media?parent=520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}